Terms and Conditions
Toxin Technology, Inc (Tox Tech) provides products, testing and consultancy services to governmental, pharma, food, and research organizations. You are a Client who requested one or more of these services. Unless otherwise agreed to in writing, the Client agrees to these terms and conditions. Tox Tech reserves the right to revise and update these terms and conditions and changes will take effect once the client has been notified.
Agreement
These Terms and Conditions constitute the entire agreement between Tox Tech and the Client and apply to all products sold and services rendered by Tox Tech unless otherwise agreed in writing. Placing of an order, sample submission and/or advisory services with Tox Tech shall constitute an offer by the Client and will be deemed accepted when Tox Tech receives samples for testing or accepted quotes for products or services.
Price and Payment
Invoices are due and payable within thirty days from the date of the invoice. Clients who do not pay by 30 days will be subjected to pre-pay for future products or services. In 2024, product sales will be made via the Tox Tech website and will be pre-pay only. For all other services, client’s shall provide all necessary information needed for payment including but not limited to accounts payable contact name, phone number, street and email address and purchase orders. Should information change, it is up to the Client to update Tox Tech of new payable information.
Although usual and customary for Tox Tech to notify of price increases or added processing fees, prices/fees or may be subject to change without notice unless otherwise agreed in writing between the Client and Tox Tech.
For advisory services, fifty percent (50%) deposit may be required once a signed copy of the proposal or quote is received by Tox Tech (“Initial Payment”). The remaining advising costs and associated direct expenses will be invoiced after project completion. Tox Tech reserves the right to suspend or terminate the advising services if the Initial Payment is not received within five (5) days of the consulting start date.
As a convenience, we accept payments via credit card. However, a convenience fee of 3% will be applied to these transactions. This fee is charged by our payment processing provider. To avoid these fees, we encourage clients to consider alternative payments methods such as electronic bank transfers or check. If a wire transfer is used, we will not be responsible for wire transfer fees charged.
Service Terms
Tox Tech warrants that services and/or products will be provided using reasonable care and skill and that it shall use efforts in accordance with industry standards that provide facilities, supplies and staff to perform the Services. Analyses conducted by Tox Tech on samples shall be performed in compliance with applicable governmental regulations. However, Tox Tech does not warrant that analytical methods have been validated for the Client’s specific matrix unless such method validation is included in a separate contract with the Client or can be demonstrated by the method authors that the certification includes the matrix in question.
Detailed copies of any in-house laboratory procedures may be reviewed by Client or its agent during a site visit, but may not be copied, electronically submitted, or used without the consent of Tox Tech.
Product Terms
The client shall provide product requests, report out information, U.S. and international shipping forms (when applicable) to Tox Tech upon quote acceptance. When in stock, shipments will be made within 10 days of order. When items are not in stock, expected delivery times will be provided.
Tox Tech will retain tested samples for a period of seven days. If requested, Tox Tech will make every attempt to retain samples for longer. Any extended storage requirements of the samples shall be brought to the attention of Tox Tech before or at the time the samples are received by Tox Tech. Tox Tech, at its discretion, may charge for such extended storage and will send the details of such charges to the Client when additional storage retention is requested.
Except as otherwise directed by the Client, Tox Tech shall retain all client records, data, documents, and information produced or developed by Tox Tech specifically as a result of the Services or product shipped and/or the Client Information for a period of time not less than three years.
Toxin handling instructions are provided. Tox Tech is not responsible for any adverse effects associated with toxin handling.
The foregoing constitutes Tox Tech's sole warranty, and any other express or implied warranties are excluded to the fullest extent permitted by law. By placing orders or requests for services the Client agrees to the above terms.